Europe eSIM Guide

Europe & UK eSIM Guide

Important

Each eSIM / QR code can be installed only once — do not delete it after installation. Do not scan the QR code repeatedly if issues arise, as this will permanently deactivate the eSIM.
You can scan and install the eSIM prior to arrival in Europe / UK — we recommend doing so the day before you depart, in case you need to change phones. The eSIM will auto-activate on arrival.
If activation fails, ensure you have a good Wi-Fi connection, try removing the physical SIM and restart your phone. Also disable other eSIMs. Contact us with your order number if needed.
Your mobile number will be sent to you by the network via SMS on the activation date.
A few days after activation, you may receive an SMS from number 614 asking you to identify yourself — please ignore this message. It is an EU regulation for eSIMs owned for more than 30 days.

Register and check usage at https://account.travel.bouyguestelecom.fr/auth/register
To check data usage by phone, dial 634. At the first prompt, enter your assigned mobile number followed by #. At the next prompt, press 2 and wait for an agent — ask them to speak English to enquire about data usage.
For the 30GB eSIM, an automated SMS will be sent when you reach 20GB, and again at 25GB.

iPhone

Go to Settings → Mobile/Cellular → Add Mobile Plan / Cellular Plan.
Scan your QR code. If a pop-up reading "Certified Cellular Plan" appears, tap OK.
Your eSIM will be installed and labeled as Secondary by default.
Turn on Mobile Data and enable Data Roaming << Very Important.

Samsung / Android

Go to Settings → Connections.
Tap SIM Card Manager.
Select Add Mobile Plan → Add Using QR Code.
Scan the QR code and register your profile.
Tap OK once your profile has finished downloading.
Your eSIM is now installed.
Enable Data Roaming << Very Important.
On newer Samsung devices, if prompted with Disabled / National Roaming Only / All Networks, select All Networks.